GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES
(Public Grievance Division)
The Government of India, in its efforts to provide more responsive and citizen-friendly services to the public, has set up Public Grievance Redress Machinery in each of its Ministries/Departments/Organisations. The Department of AR&PG has issued policy guidelines to all the Ministries/Departments/ State Govts/UTs for prompt redress of public Grievances. A senior officer of the level of Joint Secretary has been designated as Director of Grievances for prompt redresses of public the grievances. The designated officer will generally be available for meeting the petitioners/complainants from 1000 hours to 1300 hours every Wednesday. These officers have been vested with the powers to call for files/ papers relating to public grievances in cases in which a decision is pending for more than
2. Citizens are requested to lodge their grievances/complaints to the concerned Directors of Public Grievances for redress since the grievances are to be redressed in a decentralized manner by the departments/organizations concerned. Accordingly, the citizens are requested to lodge their grievances first with the departments concerned. In case the grievance is not redressed within the prescribed time frame, citizens may lodge their grievance online with Department of Administrative Reforms and Public Grievances and monitor its status on our website at http//: pgportal.gov.in , or send grievance manually giving details in the following format :
(a) Name of the petitioner/complainant
(b) Postal Address with phone no./email if any
(c) Name of the government department approached earlier for grievance redress.
(d Indicate details of earlier references /letter no. and date of government depepartment concerned.
(e) Signature of the petitioner/complainant with date
Note 1 Complaints pertaining to disciplinary matters covered by statutory rules, bilateral disputes and matters pending in courts/tribunals or without complete details / illegible//not specific/not signed by the petitioner may not be taken up . No action will be taken on the copy of complaint addressed to other departments/public authorities.
A list of Directors of Public Grievances in Ministries/Departments Can be viewed on http://164.100.42.71/cpgrams/pgo.asp
Note 2: For grievances pertaining to the following Ministries/Departments you may write to:
Shri Faqir Chand, Tele : 23364875
Director,
Directorate of Public Grievances FAX : 23345637
(Cabinet Secretariat)
Sardar Patel Bhavan, 2nd floor, e-mail: ashokpai@nic.in
Sansad Marg,
New Delhi – 110 001. Website: http:/.dpg.gov.in
Ministries/Departments
Railways, Posts, Telecom(incl.BSNL & MTNL), Urban Development (DDA,L&DO,CPWD,etc), Petroleum & Natural Gas,Civil Aviation(IA,AI,AAI, etc), Shipping, Road Transport & Highways,Tourism, Public Sector Banks, Central Government Health Scheme, Public Sector Insurance Companies, National Saving Scheme of Ministry of Finance , Employees Provident Fund Organisation, Regional Passport Authorities, Central Board of Secondary Education, Kendriya Vidyalaya Sangathan, National Institute of Open Schooling, Navodaya Viyalaya Samiti, Central Universities, ESI Hospitals and Dispensaries directly controlled by ESI corporation under Ministry of Labour.
Note 2 To provide quality public services to the citizen in a hassle-free manner, Citizen’s Charters have been formulated in various Central Government Ministries/Departments. You may get useful information from our website www.goicharters.nic.in.
Note 3 To provide quality public services to the citizen in a hassle-free manner, Citizen’s Charters have been formulated in various Central Government Ministries/Departments. You may get useful information from our website www.goicharters.nic.in
Note 3 As a Citizen-centric initiative and with a view to providing the citizen’s speedy and hassle free access to information relating to various public services, Central Government Ministries/ Departments/ Organisations with large public interface have set up Information and Facilitation Counters (IFC) where information relating to various activities/services and schemes are provided to the citizens. Representations and applications are also accepted at the IFCs.
Note 4 In case a grievance relating to Ministry/Department/ Organisation not listed above and is not redressed within a period of three months, you may write to:
Visit the website : http://darpg.nic.in
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